Shipping Policy

# Shipping Policy

This Shipping Policy explains order processing, dispatch, and delivery for men's clothing purchased from **udoppe.shop**.

## Free Standard Shipping

**FREE STANDARD SHIPPING ON ALL ORDERS**

udoppe.shop does not charge a standard shipping fee. **No minimum order value** or minimum spend is required. This unconditional free standard shipping rule applies to every standard order placed through the store.

## Order Processing and Dispatch

Orders are reviewed and prepared before dispatch. Processing may include payment verification, fraud checks, stock confirmation, picking, packing, and preparation of delivery documents. Because no fixed processing period has been stated, the dispatch confirmation sent for the order is the best indication that carrier transit has begun.

If an item becomes unavailable or another issue prevents dispatch, udoppe.shop will contact you using the details supplied with the order and provide an appropriate resolution, which may include cancellation and refund.

## Estimated Delivery Time

The estimated delivery timeframe is **15–20 days after order processing and dispatch**.

This timeframe is an estimate rather than a guaranteed delivery date. It begins after the order has been processed and dispatched, not when the order is submitted. Carrier operations, customs procedures where relevant, public holidays, weather, peak demand, remote destinations, and events outside reasonable control may affect delivery.

## Tracking

Where tracking is available, the tracking number or link will be sent using the contact information provided with the order. Tracking events are supplied by the carrier and may take time to appear after dispatch. A delay in the tracking display does not necessarily mean the parcel has stopped moving.

For tracking help, email **TorivioPrestwood@gmail.com** with your order number.

## Delivery Address

Customers must provide a complete and accurate delivery name and address, including any flat number, building name, postcode, and other information needed by the carrier. Review the address carefully before submitting the order.

If a correction is needed, contact **TorivioPrestwood@gmail.com** immediately. udoppe.shop will try to assist but cannot guarantee a change after processing or dispatch. Additional delivery costs caused by an incorrect or incomplete customer-supplied address may be charged only where lawful and clearly communicated.

## Split Shipments

Items from one order may arrive in more than one parcel. Each parcel may have separate tracking information and delivery events. Split shipment does not create a standard shipping charge.

## Delays

If delivery appears delayed, first review the most recent tracking information and check whether the carrier attempted delivery. Then contact udoppe.shop at **TorivioPrestwood@gmail.com** with your order number. We will review available information and, where appropriate, ask the carrier or fulfilment provider to investigate.

Nothing in this policy removes legal rights where delivery does not occur within an agreed or legally required period.

## Lost Parcels

A parcel should not be treated as lost solely because tracking has paused. If the carrier confirms loss or the parcel remains undelivered beyond a reasonable investigation period, udoppe.shop will provide the remedy required by the circumstances and applicable law, which may include replacement or refund.

## Damaged Parcels or Goods

If a parcel or item arrives damaged, photograph the external packaging, delivery label, internal packaging, and affected goods where reasonably possible. Email **TorivioPrestwood@gmail.com** promptly with the order number and a description of the issue. Keep the goods and packaging until instructions are provided.

This reporting request helps the investigation and does not remove statutory rights concerning damaged, faulty, incorrect, or misdescribed goods.

## International or Cross-Border Handling

The store is directed to the United Kingdom. An order may involve cross-border fulfilment or carrier processing. Any taxes, duties, import procedures, or restrictions will be handled as shown at checkout or as required by law. Free standard shipping concerns the standard shipping charge and does not misdescribe a government-imposed tax or duty as a shipping fee.

## Contact

For shipping questions concerning udoppe.shop, email **TorivioPrestwood@gmail.com** and include your order number and delivery postcode.

**Business correspondence address:** 8 DUNSTAL FIELD, COTTENHAM, CAMBRIDGE, CB24 8UH, United Kingdom.